JOB TITLE: Front of House Manager

LOCATION: Jester King - Austin, Texas

POSITION TYPE: Full-time Salaried Exempt

BENEFITS:

• Employee's medical, dental, & vision
• 401k options
• Discounts on products & merchandise
• 4 weeks PTO/yr
• 1 week sick pay/yr
• 2 days off in a row

COMPETENCIES & EXPECTATIONS

1. Upholds Jester King's core values and mission.

2. Great attitude; fits the Jester King culture, friendly, makes people smile.

3. A great organizer of information. Highly attentive to detail.

4. Excellent people skills. Strong ability to put themselves in other people's shoes, understand their perspective and show empathy.

5. Truly excellent communicator / listens attentively & genuinely cares what people are saying.

6. A strong leader skilled at deftly resolving issues and conflict; can create a strong, focused, committed, professional team.

7. Legitimately cares about our guests experience; shows guests we re on their side.

8. Has great teamwork with General Manager and Kitchen Managers.

9. Committed to strong customer face-to-face interactions.

10. A strong manager who actively holds employees responsible and promotes excellence.

11. Very organized; great at putting systems in place where none exist; creates and maintains great organization and documentation.

12. Takes offense to clutter, dirt, debris and disorganization; holds others to the same standard.

13. Does not tolerate themself or anyone slipping below high standards of performance.

14. Helps create a culture of positivity, openness, honesty, and accountability.

15. Meets task deadlines on time. Communicative when for some reason deadlines cannot be met.

16. Flexibility with their weekly schedule.

17. Reliable transportation to attend work.

18. Ability to perform physical tasks including manipulating a full keg (160lbs).

19. Proficient with Microsoft Excel, Word, and Powerpoint, as well as Google software such as Gmail and Google Drive.

• RESPONSIBILITIES

• Perform Tasting Room opening, while open and closing duties as outlined in the Front of House Operations Guide

• Coordinate daily Front of the House and Back of the House restaurant operations

• Ensure consistent high quality customer service and hospitality

• Make guests feel we are on their side

• Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests

• Maintain a clean, safe and well organized environment

• Enforce sanitary practices for food handling and general cleanliness

• Make certain a professional restaurant appearance, including proper staff attire, and appearance standards

• Ensure that order taking and point of sale operations flow smoothly

• Write up disciplinary actions upon FOH employees during management shifts, when required, in accordance with company policies

• Help ensure full employee and customer compliance with all liquor and public safety laws

• Assist with menu planning, preparation, and up-keep

• Ensure that customer facing staff are knowledgeable and friendly

• See to it that food delivery flows efficiently and that guests receive their orders in a timely fashion

• Observe FOH operations and provide ideas and input as to how operations can be improved

• Organize, coordinate, and offer new ideas for on-site special events, under the direction of the General Manager and Leadership Team

• Attend weekly FOH Department Meeting and attend On-site Events and other special/one off meetings as needed

• Assist FOH Management Team with the day of management of Public Onsite Events

• Help host industry guests as needed

• Financial & Administrative Responsibilities

• Maintain and ensure excellent and effective communication throughout all departments of Jester King

• Train/educate staff on our policies, procedures, and standards

• Assist with data entry and management pertaining to FOH operations including key financial metrics

• Work with department managers to maintain, update, and improve department process guides (SOPs)

• Assist with keeping staff updated about industry news, local beer news, beer news articles, local beer events, etc.

• Assist General Manager with conducting performance reviews

• Perform additional duties as designated by the General Manager